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The NetYes! Customer Service Charter

The NetYes! team are committed to providing the very highest levels of Customer Service, this Customer Service Charter details what you can expect from our services and what to do if you are unhappy with any aspect of it.

NetYes! Aim to..

• Provide the most affordable Website, Logo & Banner Design services available
• Deliver all services within the timescale promised
• Quickly deal with any client issues or requests

NetYes! Guarantee..

• No Hidden Charges or Fees
• No Advertising or banners of any kind on your website
• Payment in all major currencies and methods
• 30-Day Money-Back Guarantee

NetYes! are..

• Available 24 hours a day, 7 days a week for communication by Live Chat and Ticket
• Available during office hours for phone calls

Accuracy

• All content and code fully tested prior to delivery
• All projects are reviewed by the clients Design Manager

Performance

• 99.9% Uptime by our well-connected Network
• Delivery of projects in a timely manner

Honesty and Integrity

• Clear and Simple Pricing
• Published policies and standards in plain English

Privacy and Security

• We understand how important it is to protect your personal information, our Privacy Policy details our commitment to you in respect of personal information that you may provide to us

Complaints Procedure

• We take complaints seriously and want to know if you are unhappy

This is what to do if you have a problem that is not being resolved ...

Stage 1

Email our Customer Service Manager, Mr. Martin Miller on mm@netyes.com

Your complaint will be investigated fully and you will receive a reply with 24 hours

Stage 2

If you are unsatisfied with the response and feel that your complaint is still unresolved you can write to NetYes! Management by Registered Mail...



You will receive a response within 5 days of delivery of the letter.

 

More Information:

The Design ProcessGet an Instant Quote10 Reasons to Choose NetYes!Money Back Guarantee