The NetYes! Customer Service Charter
The NetYes! team are committed to providing the very highest levels of Customer Service, this Customer Service Charter details what you can expect from our services and what to do if you are unhappy with any aspect of it.
NetYes! Aim to..
- Provide the best value Website, Logo & Banner Design services available
- Deliver all services within the timescale promised
- Quickly deal with any client issues or requests
- No Hidden Charges or Fees
- No Advertising or banners of any kind on your website that you don't request
- Payment in all major currencies and methods
- No-quibble Satisfaction Guarantee
- Available 24 hours a day, 7 days a week for communication by Live Chat and Ticket
- Available during office hours for phone calls
- All content and code fully tested prior to delivery
- All projects are reviewed by the clients Design Manager
- 99.9% Uptime by our well-connected Network
- Delivery of projects in a timely manner
Honesty and Integrity
- Clear and Simple Pricing
- Published policies and standards in plain English
Privacy and Security
- We take complaints seriously and want to know if you are unhappy
This is what to do if you have a problem that is not being resolved ...
Email our Customer Service Manager
Your complaint will be investigated fully and you will receive a reply with 24 hours
If you are unsatisfied with the response and feel that your complaint is still unresolved you can write to NetYes! Management by Registered Mail...
You will receive a response within 5 days of delivery of the letter.