The NetYes! Customer Service Charter
The NetYes! team are committed to providing the very highest levels of Customer Service, this Customer Service Charter details what you can expect from our services and what to do if you are unhappy with any aspect of it.
NetYes! Aim to..
- Provide the most affordable Website, Logo & Banner Design services available
- Deliver all services within the timescale promised
- Quickly deal with any client issues or requests
NetYes! Guarantee..
- No Hidden Charges or Fees
- No Advertising or banners of any kind on your website
- Payment in all major currencies and methods
- 30-Day Money-Back Guarantee
NetYes! are..
- Available 24 hours a day, 7 days a week for communication by Live Chat and Ticket
- Available during office hours for phone calls
Accuracy
- All content and code fully tested prior to delivery
- All projects are reviewed by the clients Design Manager
Performance
- 99.9% Uptime by our well-connected Network
- Delivery of projects in a timely manner
Honesty and Integrity
- Clear and Simple Pricing
- Published policies and standards in plain English
Privacy and Security
- We understand how important it is to protect your personal information, our Privacy Policy details our commitment to you in respect of personal information that you may provide to us
Complaints Procedure
- We take complaints seriously and want to know if you are unhappy
This is what to do if you have a problem that is not being resolved ...
Stage 1
Email our Customer Service Manager, Mr. Martin Miller on mm@netyes.com
Your complaint will be investigated fully and you will receive a reply with 24 hours
Stage 2
If you are unsatisfied with the response and feel that your complaint is still unresolved you can write to NetYes! Management by Registered Mail...

You will receive a response within 5 days of delivery of the letter.
More Information:
The Design Process
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10 Reasons to Choose NetYes!
Money Back Guarantee
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