The NetYes Guarantee..
At NetYes it's our aim to be the best in everything that we do, our customer service charter sets out the following goals...
- Provide the most affordable Website, Logo & Banner Design services available
- Provide the highest levels of customer service
- Deliver all services within the timescale promised
- Quickly deal with any client issues or requests
- Adhere to an honest, clear policy and business practices
- All at industry beating prices!
If at anytime you are not happy with any aspect of our service, please let us know, we really care and will do our best to resolve your issue.
30 Day Satisfaction Guaranteed
We are confident that you'll be pleased with the NetYes performance and support, however for your peace of mind we offer a no-quibble 30 Day Satisfaction Guaranteed on all our design services. We take pride in our business so we'll probably ask you why you are not happy, but you will get a refund of any web design fees for work that you have not approved and are not satisfied with, within 72 hours of requesting it.
On larger design projects we will divide the work plan into phases and ask you to approve the work completed as we progress. This ensures that we know your project is progressing to your satisfaction.
The refund will exclude any fees for domain registration. The domain will still belong to you and you can use it with any hosting company by updating the nameservers in the client area. The refund will also exclude any phases of a project that you have already accepted as complete and to your satisfaction.
"Your hosting and design services are so cheap that I wasn't sure what to expect! Happily the whole experience has been just as you promised."
"All this website stuff looked a bit daunting, but in the end it was fun
and easier than I thought. Glad that I chose you!"