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The NetYes Guarantee..

At NetYes it's our aim to be the best in everything that we do, our customer service charter sets out the following goals...

• Provide the most affordable Website, Logo & Banner Design services available
• Provide the highest levels of customer service
• Deliver all services within the timescale promised
• Quickly deal with any client issues or requests
• Adhere to an honest, clear policy and business practices
• All at industry beating prices!

If at anytime you are not happy with any aspect of our service, please let us know, we really care and will do our best to resolve your issue.

30 Day Money Back Guarantee

We are confident that you'll be pleased with the NetYes performance and support, however for your peace of mind we offer a no-quibble 30 Day Money Back Guarantee on all our design services. We take pride in our business so we'll probably ask you why you are not happy, but you will get a refund of any web design fees for work that you have not approved and are not satisfied with, within 72 hours of requesting it.

On larger design projects we will divide the work plan into phases and ask you to approve the work completed as we progress. This ensures that we know your project is progressing to your satisfaction.

The refund will exclude any fees for domain registration. The domain will still belong to you and you can use it with any hosting company by updating the nameservers in the client area. The refund will also exclude any phases of a project that you have already accepted as complete and to your satisfaction.