About NetYes!
- Why are you so cheap? Is your work good quality?
We keep our overheads tight and pass the savings straight to you, because we are so affordable it means we have a lot of clients, we get well paid to do the work. Additionally we work quickly and efficiently to established procedures, saving time for all involved, saving time = saving money, money in your pocket!
- Do you display any banners or pop-up ads on my website?
No, we guarantee not to put advertising, links or pop-ups of any kind on your website.
- Can I speak with someone?
Just click the 'TALK BY PHONE' button at the top of this page, enter your details, we'll call you back.
- Are you really online 24 hours a day?
Yes, we are online to serve you 24 hours a day, 7 days a week, just click the 'Live Chat' button at the top of this page, you'll be instantly connected with a member of our team
- How many clients do NetYes! have?
We have more than 60,000 clients worldwide and growing by a few thousand a month.
- When was NetYes! established?
We are established in 2004
Web Design
- How much does it cost for you to make my website?
We keep the pricing simple... a fixed price for the initial design, then you just pay for the additional pages that you need, you can get an exact quote HERE We promise NO hidden fees, NO extra charges, we even give you hosting and domain free for the frirst year with our website design package.
- How long does it take?
Once you have provided the initial design brief the preliminary design can be available in 24-48 hours. Our team are professionals and will get fully involved in your project, it's their job to understand your needs and come up with a perfect solution first time.
- I don't have any photos/images for my website, where can I get some?
-
We recommend iStockPhoto.com they have millions of safe, royalty-free photographs, vector illustrations, video footage, audio tracks and Flash files.
- How does the design process work?
-
Over the years we have perfected a simple 4-step process to ensure a good experience for everyone involved, details HERE
- Can I keep my existing hosting?
You can keep your existing hosting providing it meets the basic requirements to run a modern website, such as PHP, MySQL, we'll need the cpanel/ftp information for your existing host so we can upload the new website..
- What if I do not like the design?
We will revise the design until you are completely satisfied, whether that be with the entire design or an single part of it, just let your Design Manager know, we really do care and want you to be 100% satisfied, for your piece of mind we even offer a Money Back Guarantee.
- Who owns the website once the design has been completed?
The design belongs to you, you have paid for it. Once the design is completed we backup all files in our secure store and also email you a copy, you should keep this safe.
- How to I send you the words and images for my website?
The NetYes client area has an area for you to upload all the content or you can just email it to us as, full details will be in the welcome email.
- What format should the content I send you be in?
Ideally the text will be in Word or .txt format and images as .gif, .jpg or .png but we can normally work with any type of electronic file, just give us what you have, we'll do our best to view it.
- Can I get email addresses with my website?
Yes, our design package includes 10 custom email addresses such as you@yourdomain.com sales@yourdomain.com john@yourdomain.com etc ...
Logo Design
- How much does your logo design cost?
We charge $39 to design a logo supplied ready for use on the Web/Internet. If you need a Logo designed and supplied in formats for use on the Web and in print then the cost is $59
- How is the logo delivered to me?
We email the completed design to you.
- How many revisions do you allow me during the design process?
Unlimited revisions! - we'll keep working and revising the design until you are completely satisfied.
- Do you use clipart or logo templates?
No way, all our logo designs are bespoke, original work.
- What format is the logo supplied in?
We can supply the logo in any format that you require, normally we'd provide it in .EPS or .PNG for the best quality. This image format can easily be exported to create a .GIF or .JPG which would normally be used on a web page.
- What if I lose the logo file that you sent me?
We backup all our work, just open a support ticket requesting the artwork to be sent to you again, we'll send it within 72 hours.
Banner Design
- What is an Animated Web Banner?
It's a collection of images (normally .gif) that are put together to create the effect of animation or movement.
- How long does it take for me to receive the initial designs?
All banners are available for your initial viewing in about 72 hours, we'll continue revising the designs until you are completely satisfied.
- Can you create custom sized banners?
Yes we do, on the order form use the 'Custom Orders' section, enter the size of the banner you need, our system will calculate the cost for you.
- What file format are the banners supplied in?
Animated web banners are normally in a .GIF format.
- Can you design Flash banners?
Yes, we can design Flash banners
- What if I don't like the initial designs/concepts?
Then we'll redo them, either from scratch or if there are parts of the concept that you like then we can keep that in. Our designs are 100% bespoke, it's no problem for us to redesign if the designs are not to your liking.
Search Engine Optimization (SEO)
- How do I get my website listed in the search engines?
Our design package includes free submission to over 100 search engines, your website will be listed within a few weeks, we recommend regular optimization to increase and maintain it's position, details HERE
- How long should I allow for SEO work to start becoming effective?
Normally you'll start seeing results in 30-45 days, but you should expect to see the strongest results in 3-6 months as our plan takes full effect.
- Do I have to optimise every page on my website?
Yes, you should plan to do so, often the different pages of your website will need to target different keywords/search terms, for example if you sell multiple products.
- Can you guarantee me a number 1 position on the search engines?
Nobody can guarantee a number 1 position as there are so many factors to consider, such as the Search Engines algorithms, competitors activity. We do our best to constantly stay aware of techniques and we'll give you competitor/position reporting on a regular basis, we'll amend your SEO plan according to what the reports say.
- What is Search Engine Optimization?
It is a technique/plan for the re-development of a website, so that it's pages will attract traffic by securing high rankings on the major search engines/directories for selected search terms and phrases (keywords)
NetMasterPro - Your Personal WebMaster
- Why should I use the WebMaster service?
The tasks needed to keep your website running smoothly can be time consuming, your time is valuable and better spent making money in your business. Our team manage the websites of hundreds of clients so they can do the tasks quickly and efficiently meaning that we can offer you such a service at a very affordable price.
- What services will my Personal WebMaster do?
24x7 Uptime Monitoring of your website.
Weekly backup of all site files.
Weekly security check on site.
Weekly maintenance on site e-commerce and online payment facility.
Weekly scanning of user and error logs for signs of security breach or repairs required.
Weekly deletion of temporary files and logs.
Weekly updating of site modules and core files.
Weekly backup of site database.
Weekly database maintenance to include Table optimization, Compression of database.
Weekly scanning of user and error logs for signs of security breach or repairs required.
Deletion of unnecessary files and logs to reduce database size.
- N/A per month is very cheap for this service, is it reliable?
Yes, our service is very relaible and we guarantee it will give you more time to run your business, the main reason we can offer such an affordable service is that our team our experienced and can carry out normally complex task in minutes, saving time, saving time = saving money.
- Do I need to sign a contract? What is the minimum term?
There is no contract, the minimum term is 1 month, you can cancel at anytime, by giving us 30-days notice
- How do I contact my Personal WebMaster?
Normally it's best to use email for, or for direct instant contact on urgent issues you can also add them to Instant Messaging such as Skype, Yahoo, MSN
ContentKing - Copywriting Service
- How many words do I get for $29 ?
You get 500 fully researched, original, compelling words, all will be relevant to your site and its visitors and even optimized for your SEM/SEO strategy if you have one.
- How long does is take for the content to be sent to me?
Your content will be available in about 72 hours.
- How can you write copy for me if you don't have experience of my industry?
Our copywriters are experienced and will do a lot of research before commencing they start writing, they learn fast, it's their job to write relevant, compelling content that works.
- Do I own the copyright to the content?
Yes, the copyright belongs to you, you have paid for the work.
- Will the copy be original work?
Absolutely, we don't re-use or copy anyone elses content, it's all custom written for you based on your specific requirements.
- Do you guarantee the performance of your copy?
We cannot guarantee the performance of the content but rest assured our experienced copywriters do their homework before they start your project. It's their job to write fully researched, original, compelling content that is relevant to your site and its visitors and even optimized for SEM/SEO purposes
Web Hosting
- My website is currently hosted at another company, can I move it to NetYes?
Yes, just let us know that you want to move, and we'll transfer all your existing data over to our server free of charge, we'll need the cpanel/ftp information for your existing host, there will be no downtime. We offer free hosting and free domain for 1 year with all our website design packages, so you'll save 1 years fees.
- How long does it take to setup my hosting account?
All hosting accounts are setup INSTANTLY following payment, you will be able to start working immediately.
- Are there any setup fees or other charges?
The price you see is the price you pay, NO setup fees, NO hidden costs, NO tricks, just honest hosting plans at honest prices.
- What control panel do you provide?
-
NetYes! use and recommend cPanel, it allows you to easily control every aspect of your website.. Email, Files, Statistics, Script Installation, Databases, Security and more. Things that could be complicated are made easy with cPanel, more details HERE
- Do you offer any free scripts?
-
NetYes! now include more than 50 Powerful scripts all installed at the click of a button with Fantastico! Shopping Carts, Forums, Blogs, Customer Relationship Tools, FAQ Systems, Site Builders, Form Generators, Support Ticket Systems, Photo Galleries, Classified Systems, Banner Servers and more! - Everything you need to power your website! more details HERE
Domains
- What is the domain name system?
Every computer connected to the internet is identified by a unique IP address (such as 255.132.245.12). It quickly became apparent that these numbers weren't too meaningful and as the net grew in popularity it became important to have more memorable ways of identifying the servers. Hence the domain name - unique identifiers that point to specific IP addresses.
- What does it mean to "register" a domain name?
When you register a domain name, you are inserting your details in a 'Registrant' entry in the registry of domain names and their corresponding computers on the Internet, the registration is a 'right to use' the domain name for a given period. This 'right to use' can be transferred or sold to another person, but can be lost if not paid (renewed) every year.
- What domain should I register?
Try to go for something memorable and individual. Ideally, register your domain name in as many suffixes as possible to stop competitors registering variations of your name.
- Can I register a 2-letter domain?
Two letter .com .net and .org domains were allowed with the Verisign registry. However, upon the transition of the management of .org to PIR (Public Interest Registry) the ICANN agreement placed all two letters domains in a reserved status. Under this agreement no two letters domains can be registered. All two letter domain names that are current and have not been deleted or expired will continue to operate.
- Do you provide privacy protection?
Yes, it's free with all domains registered by NetYes! Without privacy protection enabled on your domain anyone anywhere can look up your name, address, telephone number and email on the internet, that can't be good. Our domain privacy protection helps keep your personal information private and away from the bad people who daily scan the internet in search of their next victim. Your domain still belongs to you and you have control, but we mask your information with our. Our domain whois privacy is compliant with all ICANN Whois Accuracy Guidelines
SSL Certificates
- What is Secure Sockets Layer (SSL)?
The Secure Sockets Layer protects data transferred over http using encryption enabled by a server's SSL Certificate. An SSL Certificate contains a public key and a private key. A public key is used to encrypt information and a private key is used to decipher it. When a browser points to a secured domain, an SSL handshake authenticates the server and the client and establishes an encryption method and a unique session key. They can begin a secure session that protects message privacy and message integrity.
- How long does it take to install my SSL Certificate?
Normally within 12 hours of you completling the order, but certainly within 24 hours, you will be notified by email once the installation is completed.
- Do I need a dedicated IP Address?
Yes, an SSL certificate can only be installed if the domain has it's own IP address (dedicated IP) so please add the option when purchasing.
- How much is the Warranty?
We value our customers, so we provide a US$10,000 warranty on our RapidSSL and GeoTrust QuickSSL certificates, GeoTrust QuickSSL Premium has a US$100,000 warranty. The warranty protects the end user if we mis-issue a certificate.
E-Commerce
- How can I accept payments on my website?
For credit cards we recommend 2Checkout.com they are well established and easy to use, you can be up and running with 2CO in just a few hours. Alternatively you can ask your bank to provide the facility but their requirements can often be prohibitive, such a large security desposits, many regulations and guarantees. Additionally we recommend you have an account at PayPal and Moneybookers. We can provide integration of your website with any payment processor or shopping cart, details HERE
- What software do I need to setup an online store?
You need a shopping cart system such as osCommerce, CubeCart or Zen Cart these can be configured to accept payments through the major credit card processors such as 2Checkout.com and PayPal.
- I already have a website, can you set it up to take payments?
Yes, we can, you need to order the service from HERE
- What can I do to assure my customers that their purchase is secure?
We recommend that you install an SSL certificate on your website, and display the providers 'trust seal' to show that your SSL is from a legitimate and verified source.
United States
United Kingdom
Europe
Australia
Canada
Switzerland
Denmark
Hong Kong
Japan
Norway
New Zealand
Sweden
China
India
Malaysia
Thailand
Singapore
About NetYes!
